WovenNatural | Handmade Woven Home Decor
WovenNatural
Est. 2014 | Factory Direct
Frequently Asked Questions About Wholesale Natural Woven Home Goods
Frequently Asked Questions (FAQ)
We’ve compiled the most common questions from global importers, Amazon sellers, interior designers, and boutique retailers regarding our handmade straw, seagrass, and rattan products. If you don’t find your answer here, please feel free to contact our sales team via the Contact page.
1. Samples & Trial Orders
Q1: Can I get free samples of your woven baskets and home decor?
A: Due to the costs of raw materials and skilled hand-weaving labor, we do not offer free samples. However, the sample fee will be fully deducted from your first bulk order. Standard sample lead time is 5-7 working days. You can view our full product range on our Woven Storage Baskets & Boxes and Woven Flower Baskets & Vases pages.
A: Due to the costs of raw materials and skilled hand-weaving labor, we do not offer free samples. However, the sample fee will be fully deducted from your first bulk order. Standard sample lead time is 5-7 working days. You can view our full product range on our Woven Storage Baskets & Boxes and Woven Flower Baskets & Vases pages.
Q2: What is your minimum order quantity (MOQ) for trial orders?
A: We offer a flexible low MOQ starting at just 50 pieces per design. We also accept mixed-container orders combining our 6 woven product lines, which is perfect for startups. We support small trial batches for Airbnb hosts and boutique retailers.
A: We offer a flexible low MOQ starting at just 50 pieces per design. We also accept mixed-container orders combining our 6 woven product lines, which is perfect for startups. We support small trial batches for Airbnb hosts and boutique retailers.
Q3: Can I mix different styles and sizes in one trial order?
A: Yes, mixed styles and sizes are welcome, provided each item meets our minimum quantity requirement. This allows you to diversify your inventory without overstocking.
A: Yes, mixed styles and sizes are welcome, provided each item meets our minimum quantity requirement. This allows you to diversify your inventory without overstocking.
2. OEM & Customization
Q4: Do you support custom logos, sizes, and linings?
A: Yes, we offer full OEM & ODM services. We can customize dimensions, add removable cotton linings, emboss your brand logo, attach leather handles, or add personalized embroidery. We provide design drafts for approval before mass production. Our custom woven wall decor and pet beds are particularly popular with interior designers. Check out our Woven Wall Decor & Sun Shades and Woven Pet Beds collections.
A: Yes, we offer full OEM & ODM services. We can customize dimensions, add removable cotton linings, emboss your brand logo, attach leather handles, or add personalized embroidery. We provide design drafts for approval before mass production. Our custom woven wall decor and pet beds are particularly popular with interior designers. Check out our Woven Wall Decor & Sun Shades and Woven Pet Beds collections.
Q5: Can you create exclusive designs for my brand?
A: Absolutely. We offer design exclusivity. Once you place a bulk order for a custom design, we will not sell that specific pattern to any other client without your written authorization.
A: Absolutely. We offer design exclusivity. Once you place a bulk order for a custom design, we will not sell that specific pattern to any other client without your written authorization.
Q6: Do you offer custom gift packaging for weddings or retail?
A: Yes, we supply custom color gift boxes, embroidered cotton dust bags, and printed ribbons suitable for weddings and boutique displays. Please note that custom packaging has its own separate MOQ.
A: Yes, we supply custom color gift boxes, embroidered cotton dust bags, and printed ribbons suitable for weddings and boutique displays. Please note that custom packaging has its own separate MOQ.
3. Production, Quality Control & Certification
Q7: What is your production lead time after the deposit is paid?
A: Standard production takes 20-35 working days after receiving the 30% deposit. We can arrange rush orders for an additional fee if you have urgent seasonal inventory needs.
A: Standard production takes 20-35 working days after receiving the 30% deposit. We can arrange rush orders for an additional fee if you have urgent seasonal inventory needs.
Q8: What quality control standards do you follow?
A: We conduct three rounds of strict QC inspections before shipment: checking raw materials, inspecting semi-finished weaving, and screening for defects in finished products. Third-party factory inspections are also welcome at the buyer’s expense before loading.
A: We conduct three rounds of strict QC inspections before shipment: checking raw materials, inspecting semi-finished weaving, and screening for defects in finished products. Third-party factory inspections are also welcome at the buyer’s expense before loading.
Q9: Are you a certified and reliable manufacturer?
A: Yes, we are a trusted, certified manufacturer. All our natural straw, seagrass, and rattan materials are non-toxic, formaldehyde-free, and meet EU REACH food-contact safety standards. We can provide a Certificate of Origin (CO) and test reports to assist with customs clearance.
A: Yes, we are a trusted, certified manufacturer. All our natural straw, seagrass, and rattan materials are non-toxic, formaldehyde-free, and meet EU REACH food-contact safety standards. We can provide a Certificate of Origin (CO) and test reports to assist with customs clearance.
4. Packaging & Global Shipping (FBA Specialists)
Q10: Do you support Amazon FBA packaging and labeling requirements?
A: Yes, we specialize in Amazon FBA logistics. We provide neutral individual cartons, apply UPC/EAN barcodes, and handle pallet stacking and shrink-wrapping to avoid Amazon penalty fees. We also offer door-to-door DDP delivery directly to FBA warehouses.
A: Yes, we specialize in Amazon FBA logistics. We provide neutral individual cartons, apply UPC/EAN barcodes, and handle pallet stacking and shrink-wrapping to avoid Amazon penalty fees. We also offer door-to-door DDP delivery directly to FBA warehouses.
Q11: What shipping methods do you offer?
A: We offer three main options: cost-effective sea freight (LCL/FCL), fast air freight for small trial orders, and DDP door-to-door delivery (including tax and customs clearance) to ports worldwide or directly to US/EU Amazon warehouses. Visit our Shipping & Packaging page for full details.
A: We offer three main options: cost-effective sea freight (LCL/FCL), fast air freight for small trial orders, and DDP door-to-door delivery (including tax and customs clearance) to ports worldwide or directly to US/EU Amazon warehouses. Visit our Shipping & Packaging page for full details.
Q12: How do you ensure fragile woven items are protected during sea transport?
A: We use robust multi-layer packaging: inner bubble wrap, hard five-layer export cartons, moisture-proof plastic bags, and corner guards for large items like room dividers. You can check our Woven Room Dividers & Screens page for our large-size packing standards.
A: We use robust multi-layer packaging: inner bubble wrap, hard five-layer export cartons, moisture-proof plastic bags, and corner guards for large items like room dividers. You can check our Woven Room Dividers & Screens page for our large-size packing standards.
5. Payment & After-Sales Policy
Q13: What are your payment terms for wholesale orders?
A: Our standard terms are a 30% deposit to initiate production, with the remaining 70% balance due before shipment. We primarily accept T/T wire transfer; other payment methods are subject to prior negotiation. Please see our Terms & Conditions page for details.
A: Our standard terms are a 30% deposit to initiate production, with the remaining 70% balance due before shipment. We primarily accept T/T wire transfer; other payment methods are subject to prior negotiation. Please see our Terms & Conditions page for details.
Q14: What is your policy for defective goods?
A: If you receive defective items, please provide photos and videos of the unboxing within 7 working days of arrival. We will negotiate a solution based on the actual defect rate, which may include partial compensation, replacement production, or a partial refund. We cannot accept full order returns without objective evidence of quality issues.
A: If you receive defective items, please provide photos and videos of the unboxing within 7 working days of arrival. We will negotiate a solution based on the actual defect rate, which may include partial compensation, replacement production, or a partial refund. We cannot accept full order returns without objective evidence of quality issues.
Q15: Can I cancel or modify a confirmed order?
A: Minor adjustments to size, lining, or packaging can be made free of charge within 5 working days of the deposit. However, if raw materials have already been cut and weaving has commenced, the deposit is non-refundable to cover material and labor costs.
A: Minor adjustments to size, lining, or packaging can be made free of charge within 5 working days of the deposit. However, if raw materials have already been cut and weaving has commenced, the deposit is non-refundable to cover material and labor costs.
6. Additional Cooperation
Q16: Can I visit your factory in Shandong, China?
A: You are warmly welcome to visit our factory in Shandong! Please contact us via email to schedule a tour. We are happy to show you our raw material warehouse, weaving workshops, and QC lines.
A: You are warmly welcome to visit our factory in Shandong! Please contact us via email to schedule a tour. We are happy to show you our raw material warehouse, weaving workshops, and QC lines.
Q17: Do you supply hotels, resorts, or wedding projects?
A: Yes, we partner with global hotel chains, wedding planners, and Airbnb suppliers. We have the capacity to handle large-scale project orders with stable monthly production.
A: Yes, we partner with global hotel chains, wedding planners, and Airbnb suppliers. We have the capacity to handle large-scale project orders with stable monthly production.
If you have any other questions about our bulk wholesale woven home goods, OEM customization, FBA packaging or international shipment, please reach out to our sales team through our Contact page. We support global importers, Amazon sellers, wedding planners, hotel procurement and boutique retailers with factory-direct low-price woven baskets, mats, room dividers, pet beds and wall sun shades.